If the product has technical problems during the warranty period, you must contact us with documents confirming the purchase. We always solve a warranty case as soon as possible.
The prices of the goods are valid as of today and are indicated in euros including VAT.
Purchase returns: The goods are returned to our office in Riga.
On the basis of the Resolution of the Cabinet of Ministers of the Republic of Latvia “Regulations on distance contracts” Nr. 207. the buyer has the right to withdraw from the Agreement within 14 calendar days. However, it is necessary to comply with the law “Law on the Protection of Consumer Rights” Article 12 (6), which states that: “the consumer is responsible for quality and safety during the period of legal withdrawal” and the rules “Rules on Distance Contract” Nr. 207, Article 14.1 " The consumer is responsible for any decrease in the value of the goods if the goods have been used in a manner inconsistent with the principle of good faith, including for other purposes, and not to clarify the characteristics and functionality of the goods. "
Remember! During the period of exercise of the right of withdrawal, the consumer has the right to use the product to the extent necessary to inspect the product (to the extent that this can be done before purchasing the product in a regular store).
Important! When returning the product, delivery costs are not refunded, because delivery is a service that has already been provided.
If you exercise your right of withdrawal, and this is not related to non-compliance of the product or service with the terms of the contract, you are obliged to cover the costs associated with the delivery of the product.
If you would like to exercise your right to opt out of a product, please take into account the following suggestions:
- Check but do not use the item
- Save the complete set of goods and do not damage the original packaging (the sealed plastic packaging can be carefully opened with scissors);
- There are items that cannot be returned: hygiene items (for example, epilators, toilets, etc.).
- The received item must be returned together with the Cancellation Form.
Application form : https://www.morex.lv/docs/prasijuma_pieteikums.doc
Cancellation form: https://www.morex.lv/docs/atteikuma_veidlapa.doc
Company: Zinva SIA
VAT Nr.: LV40003946631
Address: Maskavas 418B, Rīga